Check your spam or junk folder first. If it’s not there, email us at info@closedloopsolution.com and we’ll resend your activation link.

Executive Users can update user roles in the Administration tab. For help with adding/removing users or account access issues, contact our support team.

Email your request to

Our team will review and coordinate delivery or updates as needed.

Material value is calculated based on live commodity pricing and weight data collected through your assigned assets. Pricing is visible in the portal and updated regularly.

Yes. Go to the Request Service tab and click into the scheduled pickup. You can modify the date or add notes. For same-day changes, email support directly.

Go to the Transactions tab to view settlements statuses by pickup, date, or material. You’ll see whether items are pending (not yet picked up), completed (picked up but not paid), or paid.

We do our best to be as accurate as possible. If you notice a discrepancy in material weight, pricing, or asset info, please contact immediately at an include the Service Request # or asset number.