User Permission Types

Closed Loop Solution offers three distinct user roles within the portal to ensure the right level of access for every team member. Below is a breakdown of each role and what they can do.

Executive Users

Best for: Facility owners, leadership, and administrators who need full access and oversight.
Permissions include:

• Submit service requests and schedule pick-ups

• Add and remove material into assets

• Create data tags for new assets

• Update material types

• Access and download reports

• View financial data

• Manage user accounts and view user details

Facility Users

Best for: Operations leads or team members managing materials and site activity.
Permissions include:

• Submit service requests and schedule pick-ups

• Add and remove material into assets

• Create data tags for new assets

• Update material types

• Access and download reports

Note: Facility Users do not have access to user management tools and are unable to view and retrieve user PIN codes.

Basic Users

Best for: Entry-level users and support staff who help manage material flow.
Permissions include:

• Submit service requests and schedule pick-ups

• Add and remove material into assets

• Create data tags for new assets

Note: Basic Users cannot update material types, view reports, financial data, or manage users.

Need to Change a User’s Role?

If you need to update a user's permission level or information, please contact your site administrator or email our support team at info@closedloopsolution.com. We are happy to assist with all account related questions.